L'avènement de la certification Avaya pratique d'examen 132-S-712 questions et réponses

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Code d'Examen: 132-S-712
Nom d'Examen: Avaya (Specialist: Avaya Proactive Contact Solutions Design Elective Exam)
Questions et réponses: 62 Q&As

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NO.1 The Avaya Proactive Contact access server provides which two functions within the system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C

Avaya examen   132-S-712   132-S-712   certification 132-S-712

NO.2 You are using the Avaya Solution Designer. What is the correct input on the ACD line on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C

certification Avaya   132-S-712   132-S-712   certification 132-S-712

NO.3 Your customer has a group of agents that handle clerical and other duties and who handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because calls are
queueing or being abandoned. However, the response is often too late to be of much help and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B

certification Avaya   132-S-712   132-S-712   132-S-712   certification 132-S-712

NO.4 When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B

Avaya   132-S-712   132-S-712   certification 132-S-712

NO.5 Your customer runs a collections call center. When an inbound call comes in, your customer wants be
able to keep the customer from being called back on the outbound jobs if payment was received on the
inbound call. Which feature automatically marks records as uncallable on outbound jobs if the agent uses
a code indicating an inbound call resulted in a payment from the customer?
A.Do Not Call
B.Sales Verification
C.Generic Postupdate
D.Realtime Campaign Update
Answer:D

Avaya   certification 132-S-712   132-S-712   132-S-712

NO.6 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and the agent
records it and ends when the agent releases the record
Answer:B

Avaya   certification 132-S-712   certification 132-S-712   132-S-712

NO.7 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C

certification Avaya   certification 132-S-712   132-S-712

NO.8 Which feature meets the needs of customers who want to run jobs that play messages to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B

Avaya examen   certification 132-S-712   132-S-712 examen

NO.9 Your customer has difficulty sorting through their current system's reports to give supervisors
information that pertains only to their particular group. Which feature should in Avaya Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.Hierarchy Manager
Answer:D

Avaya   certification 132-S-712   certification 132-S-712

NO.10 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C

Avaya   132-S-712   132-S-712   132-S-712   certification 132-S-712

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Code d'Examen: 132-S-916.2
Nom d'Examen: Avaya (Avaya Specialist - IP Office Implement and Support Elective Exam)
Questions et réponses: 188 Q&As

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NO.1 When using SIP or H.323 trunks and the System Status Application, which three problems can be
tested using the System Status Application? (Choose three.)
A.round trip delay
B.receive jitter
C.receive packet loss
D.Quality of Service (QoS) value
E.DSCP QoS value
Answer:A B C

Avaya examen   certification 132-S-916.2   132-S-916.2

NO.2 Which three options does the IMS user have available in Microsoft?Outlook? (Choose three.)
A.Select IMS server.
B.Select Voicemail Box.
C.Select Voicemail server.
D.Select handset for VM playback.
E.Prompt before connecting to server.
Answer:B D E

Avaya   certification 132-S-916.2   132-S-916.2

NO.3 A customer reports that IP Office users cannot access voicemail at certain times. Avaya has requested
that the customer reproduce the issue and provide traces. Which three steps can the customer take to
reproduce the reported issue? (Choose three.)
A.The customer can place test calls into voicemail.
B.The customer can use the 'IP Office System Monitor" and VoiceMail Pro debug logs to record system
activity.
C.The customer can use System Monitor to "Call Sync" on all calls in the system.
D.The customer can reboot the IP Office to see if it resolves the issue.
E.The customer can record the date and time of the reported issue.
Answer:A B E

Avaya examen   certification 132-S-916.2   132-S-916.2   132-S-916.2 examen

NO.4 When installing IP Hardphones, the engineer wants to use the IEEE 802.3af standard to _____.
A.supply AC voltage to the IP Office
B.supply power to the IP Hardphones
C.perform Layer 3 routing for IP Hardphones
D.filter multicast traffic to the appropriate IP Hardphone
Answer:B

Avaya   certification 132-S-916.2   132-S-916.2   132-S-916.2

NO.5 Recordings take up how much space on a hard drive?
A.2MB per minute
B.200KB per minute
C.1MB per minute
D.650KB per minute
Answer:C

Avaya   132-S-916.2 examen   132-S-916.2

NO.6 Which file validates the version of software that is to be loaded into the 4600 Series Telephone set?
A.bbla0_83.scr
B.46xxsettings.txt
C.46xxsettings.scr
D.46xxupgrade.scr
Answer:D

certification Avaya   132-S-916.2 examen   certification 132-S-916.2   132-S-916.2   132-S-916.2

NO.7 An IP Office solution is sold to a customer who needs to connect two existing sites over their LAN.
Which two are required by Avaya to ensure the VoIP connection and calls work properly? (Choose two.)
A.firewall / filter
B.network assessment
C.a separate voice network
D.static addresses for the IP Office
Answer:B D

Avaya   132-S-916.2   132-S-916.2 examen   132-S-916.2 examen

NO.8 Which Dynamic Host Configuration Protocol (DHCP) options are available in the IP Office?
A.Disabled, Enabled
B.Server, Enabled, Client
C.Server, Disabled, Client, DialIn
D.Server, Client, Disabled
Answer:C

Avaya   132-S-916.2   132-S-916.2   132-S-916.2   132-S-916.2 examen   132-S-916.2

NO.9 Click the Exhibit button. In the exhibit, what would the default gateway for IP Office 1 be?
A.10.10.1.1
B.10.10.1.2
C.192.168.10.100
D.135.122.34.90
Answer:D

certification Avaya   132-S-916.2   132-S-916.2 examen

NO.10 Which three pieces of information does System Status Application provide? (Choose three.)
A.configuration errors
B.local IP Office license status
C.trunk status
D.extension status
E.remote IP Office license statu
Answer:B C D

Avaya   132-S-916.2 examen   132-S-916.2 examen

NO.11 A customer using an IP Office system with a single PRI line is reporting difficulties when dialing out.
What are two reasons for this happening? (Choose two.)
A.There are not sufficient channels available for the number of callers on the system.
B.The PRI clock quality is set to Network instead of Fallback.
C.The PRI clock quality is set to Fallback instead of Network.
D.The internal CSU is enabled.
Answer:A C

Avaya   certification 132-S-916.2   certification 132-S-916.2   132-S-916.2   certification 132-S-916.2

NO.12 An IP Office telephone user reports that a phone is not ringing for outside calls. What are three possible
reasons why this is happening? (Choose three.)
A.The IP Office locale is set to "A-Law".
B.The phone does not have the user profile logged onto the phone.
C.The ring volume is too low to hear.
D.The phone has been set to "Offhook Station".
E.The phone is set to "Do Not Disturb".
Answer:B C E

Avaya examen   132-S-916.2   certification 132-S-916.2   132-S-916.2

NO.13 You have an Avaya IP 412 Office with the largest supported voice compression modules (VCMs) on
the system. What is the maximum number of data channels supported on this system?
A.20
B.50
C.80
D.100
Answer:D

Avaya examen   132-S-916.2 examen   132-S-916.2

NO.14 Which two operating systems are supported by VoiceMail Pro? (Choose two.)
A.Microsoft Windows 2000
B.Microsoft Windows XP
C.Microsoft Windows 98 SE
D.Microsoft Windows NT
Answer:A B

Avaya   132-S-916.2   certification 132-S-916.2   132-S-916.2   132-S-916.2

NO.15 An IP Office application will allow an individual to select protocols and interfaces that are to be traced
and decoded. The trace can either be captured directly to screen or as a log file for later analysis. Traces
from different protocols can be color coded to improve the clarity of large log files. Which application is
used for this?
A.Debug View
B.System Monitor
C.Delta Server
D.System Status Application
Answer:B

Avaya   132-S-916.2 examen   132-S-916.2 examen   132-S-916.2   132-S-916.2 examen   132-S-916.2 examen

NO.16 When configuring Session Initiated Protocol (SIP) trunks with SIP authorization using an IP address on
an IP Office system which option must be set in the SIP Line configuration form for the trunks to function
correctly?
A.The customer's NAT IP address must be entered on the SIP line form.
B.The Primary Authentication Name must be set.
C.The compression mode must be set to automatic.
D.The ITSP IP address must be entered on the SIP line form.
Answer:D

certification Avaya   132-S-916.2   132-S-916.2 examen   132-S-916.2

NO.17 Your customer has a single PRI installed on their IP Office system and they are reporting issues dialing
out. They are getting dead air and dropped calls. Which three can be enabled within the System Monitor
tool to troubleshoot the issue? (Choose three.)
A.ISDN / Events / Layer 1
B.ISDN / Packets / Layer 3 send & receive
C.System / Error
D.Call / Packets / Line Send
E.T1 / Line
Answer:A B C

certification Avaya   132-S-916.2   132-S-916.2 examen

NO.18 A customer wants to have a simple conference bridge with four permanent bridges set up off of a menu
in VoiceMail Pro. The customer also wants each bridge protected with a different static PIN. Where in the
setup of this scenario would you enter the PIN?
A.on the General tab in the menu action
B.on the General tab for each transfer action
C.on the Telephone Number field in the IP Office Short Code
D.in the Properties box for each option in the Touch Tone tab in the menu action
Answer:B

Avaya examen   132-S-916.2   certification 132-S-916.2

NO.19 Your customer has an IP Office 412 system running version 4.2 where calls at times ring to wrong
extension numbers. Which three steps would you take to reproduce or validate the issue? (Choose three.)
A.Use System Status Application to watch the call progress to verify which extension the call is ringing to
and why.
B.Use System Monitor and the Call / Packet information to follow the call progress to identify the issue.
C.Use the telephone's display for the extension that is incorrectly ringing to determine how the call was
routed.
D.Use the Call Status application to watch the call progress to verify how the call is being routed and to
what extension it is being directed to.
E.Use the IP Office Manager application to verify that the VoiceMail call flow is configured correctly.
Answer:A B C

Avaya   132-S-916.2   132-S-916.2   132-S-916.2   132-S-916.2   certification 132-S-916.2

NO.20 What is necessary to upgrade the firmware for the 4600/5600 series sets on an IP Office system?
A.Manager
B.serial cable
C.third-party FTP server
D.null modem cable
Answer:A

Avaya   132-S-916.2 examen   132-S-916.2   132-S-916.2

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Code d'Examen: 132-S-911
Nom d'Examen: Avaya (Specialist IP Telephony Implement and Support Elective Exam)
Questions et réponses: 199 Q&As

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NO.1 Within a single Avaya Communication Manager 4.0, how can you have conflicting four digit
extensions for separate locations in a four digit plan?
A. You insert an additional digit on the incoming trunk group form
B. You enter a different UDP code on the dial plan analysis form and take it off in the incoming
trunk group
C. You enter an extra digit on the dial-plan analysis and delete a digit in the routing pattern
D. You enter X where x is the location number on the uniform dial plan and prefix an additional first
digit; the changed number matches in AAR analysis and goes to a pattern
Answer: C

certification Avaya   132-S-911   132-S-911   132-S-911

NO.2 .What color is the LED when a TN circuit pack is executing a test?
A. Red
B. Green
C. Yellow
D. Amber
Answer: B

certification Avaya   certification 132-S-911   132-S-911   132-S-911   132-S-911

NO.3 .Which two parameters are found in an H.323 Signaling Group form? (Choose two.)
A. QoS parameters
B. A default gateway
C. The far-end network region
D. A TN799 C-LAN for call signaling
Answer: B,C

Avaya examen   132-S-911   132-S-911   132-S-911 examen

NO.4 .Which Communication Manager (CM) feature utilizes PSTN connectivity when IP WAN bandwidth
limit has been reached?
A. Inter-Gateway Alternate Routing
B. Intra-Gigabit Analytical Resource
C. Intelligent Global Access Routing
D. Intelligent Gatekeeper Associated Routes

NO.5 .A customer is using Avaya 4600 Series IP Telephones on an Avaya S87xx Server using several
TN799DP (CLAN) and TN2302 (Medpro) cards. Telephones located at a remote site are unable to
register with the CLAN. The CLAN can ping and be pinged. Which two commands or
troubleshooting methods can identify the problem? (Choose two.)
A. List sys-link
B. Status station
C. Listtrace ras station
D. Use a network sniffer between the phone and the network
Answer: B,C

Avaya examen   certification 132-S-911   132-S-911   132-S-911

NO.6 Prior to putting the system into service, you test the Local Survivable Processor (LSP) failover
capability on the G700 Media Gateway with an S8300 Server. If you unplug the network
connection to the G700 Media Gateway the G700 Media Gateway does not search for a
secondary CLAN or any other LSP. What should you do to ensure that LSP failover has been
properly configured? (Choose two.)
A. You should refresh the IP address
B. You should check the controller IP address
C. You should check the LSP transition points
D. You should run session mgc to bring up the Show Call Control Status screen
Answer: A,B

Avaya   132-S-911   132-S-911   132-S-911 examen

NO.7 .A G450 Media Gateway can be controlled directly from an Avaya Server S8500C. What is the
associated license file functionality that needs to be included?
A. Processor Ethernet (PE)
B. PNC Duplication
C. Port Network Support
D. Processor and System MSP

NO.8 .A customer has purchased 20 Avaya IP telephones over a period of three years. Knowing that the
IEEE 802.3af standard has been ratified, the customer decided to purchase a C360-PWR switch
to provide in-line power to the IP telephones. However, only 15 of the phones power up when they
are connected to the C360-PWR. Upon investigation you discover the five phones which would not
receive power from C360-PWR are Generation 1 models that are not 802.3af compliant. Which
three methods should you use to power these phones? (Choose three.)
A. 356A adapter
B. Individual power brick
C. 1152A1 mid-span unit with adapter
D. Other vendor 802.3af compliant device
E. IP phone 4600 Ethernet 30A base switch
Answer: A,B,D

Avaya   certification 132-S-911   132-S-911   132-S-911

NO.9 .DHCP option codes 128 to 254 are reserved for site-specific options. A single number out of this
range is commonly utilized by vendors to configure their Avaya IP phones via DHCP (Option 176).
Which additional option code supports vendor-specific options?
A. 3
B. 23
C. 43
D. 63
Answer: B

certification Avaya   132-S-911 examen   132-S-911   132-S-911   132-S-911 examen

NO.10 .Which two statements are true about DHCP? (Choose two.)
A. A DHCP server is required to configure all Avaya IP telephones
B. A DHCP server can be used to send the DNS server address to the client
C. One DHCP server is required for each subnet containing clients that require the service
D. A DHCP server is used to send an IP address, subnet mask, and default gateway address to
the client
Answer: A,C

certification Avaya   132-S-911 examen   certification 132-S-911   132-S-911 examen   132-S-911 examen

NO.11 .Your customer asks you to verify the current subnet mask assigned to a remote Avaya G700
Media Gateway P330 stack management interface. Which command should you use to obtain this
information?
A. Session stack
B. Show interface
C. Show interface mgp
D. Show interface stack manager
Answer: A

certification Avaya   132-S-911   132-S-911

NO.12 .A company purchases the right to use Avaya IP Softphone for 100 stations. The users complain
that the call center buttons (AUX, After-Call, Login, and Logout) programmed on their stations no
longer work as expected. What is the most likely cause of this problem?
A. TCP/UDP port blockage in the corporate WAN
B. Improper administration of the stations in the PBX
C. Users trying to use the application for non-supported functions
D. Improper installation of the Avaya IP Softphone application on the users' PCs
Answer: B

Avaya examen   132-S-911   132-S-911

NO.13 Which two Avaya Communication Manager commands display the VoIP statistics of a specific
extension active on call? (Choose two.)
A. Status station
B. Display station
C. List trace station
D. Display trace station
Answer: B

Avaya   132-S-911 examen   132-S-911

NO.14 .You have a Communication Manager R3 1 phone system with all IP phones and there is no dial
tone. You verify that all of the hardware is working properly. Which two steps can you take to
identify the cause of the problem? (Choose two.)
A. Verify that the MedPro board has the correct IP settings
B. Set a static IP address on you laptop and see if you can ping the TN799
C. Set a static IP address on your laptop and see if you can ping the TN2312
D. Set a static IP address on your laptop and see if you can ping the TN2302 or TN2602
Answer: C

Avaya   132-S-911   132-S-911   132-S-911

NO.15 .When configuring site specific option number (SSON) in DHCP server for an Avaya IP telephone,
"MCIPADD" is the address of the H.323 gatekeeper's IP address. In an Avaya IP telephony
solution, which component acts as the H.323 gatekeeper?
A. IPSI
B. S87xx Server
C. CLANs or S8300 Server
D. Router in the data network
Answer: B

Avaya   132-S-911 examen   132-S-911   132-S-911 examen

NO.16 .In an IP Connect configuration, with hardware duplication, a customer has implemented
separation of the control network. What Ethernet port should be assigned to this control network?
A. Ethernet 0
B. Ethernet 1
C. Ethernet 2
D. Ethernet 3

NO.17 .An Avaya IP phone is connected over a WAN link to the main office where the TN799 CLAN and
TN2302 IP Media Processor are located. The Avaya IP phone is registered properly on the CLAN.
A DCP phone calls the Avaya IP phone and the call is answered. The audio quality is poor in both
directions, but the call stays up until one of the users disconnects. Which two conditions cause this
audio quality problem? (Choose two.)
A. Insufficient IP media processor resources
B. Use of the G.711 codec to transmit audio over the WAN link
C. Implementing Weighted Fair Queuing (WFQ) on the edge router
D. Intermittent connectivity between the Avaya IP phone and the CLAN
Answer: A,B

Avaya   132-S-911 examen   132-S-911 examen   certification 132-S-911   certification 132-S-911

NO.18 .In an Enterprise Survivable Server (ESS) scenario, how do you save translations to your ESS
server?
A. Savetrans
B. Savetrans all
C. Save ESS settings
D. Savetrans cluster ESS
Answer: A

certification Avaya   132-S-911   certification 132-S-911   132-S-911   132-S-911

NO.19 Which two statements about VoIP Monitoring Manager are true? (Choose two.)
A. VoIP Monitoring Manager is a GUI-based tool that can chart historical graphs of audio
performance on VoIP endpoints
B. VoIP Monitoring Manager can be used to troubleshoot VoIP endpoints registration problems
and call signaling problems
C. the reporting interval of VoIP Monitoring Manager can be varied depending on the required
granularity of the performance statistics
D. VoIP Monitoring Manager is a text-based tool that has the look and feel of a CLI and can be
embedded into Cajun switches as an add-on feature
Answer: B

Avaya examen   certification 132-S-911   132-S-911   132-S-911

NO.20 .Your customer is unable to light message waiting lights at a small branch office using a shared
Intuity voice mail system on a QSIG network running DCS. What is the first command you should
execute?
A. list ip-interfaces
B. list media-gateway
C. display-ip-network-region <x>
D. status station <station number>
Answer: C

Avaya   132-S-911   132-S-911 examen   132-S-911 examen

NO.21 .You are working with the powerful concept of a network region section. Which three parameters
can be set on the IP network region screen? (Choose three.)
A. H.323 endpoint
B. SIP enabled endpoints
C. hairpinning and shuffling
D. UDP port range parameters
E. QoS parameters such as DiffServ/TOS and 802.1p/Q
Answer: B,C,D

certification Avaya   132-S-911 examen   132-S-911   certification 132-S-911   132-S-911

NO.22 .You are migrating from a Definity server to an S8500/S87XX server. Where is the IPSI board
located?
A. It is always placed into slot number 1.
B. The location depends on which media server is used.
C. It can be slotted into any available media gateway slot.
D. The location depends on which media gateway is used.
Answer: C

certification Avaya   certification 132-S-911   132-S-911   certification 132-S-911

NO.23 .Which is a characteristic of a global VLAN ID?
A. Must have at least five digits
B. Can vary from one device to another
C. Supports QoS between multi-vendor WAN/LANs
D. Remains consistent across all VLAN tagging schemes
Answer: C

Avaya examen   132-S-911   132-S-911   132-S-911 examen

NO.24 .In an S87xx MultiConnect, Port Network 18 has no IPSI. Which command will show the IPSI that
is in control of that Port Network?
A. Status fiber 18
B. List ipserver-interface
C. Status port-network 18
D. Status sys-link 18a0101 current
Answer: C

Avaya   certification 132-S-911   132-S-911   132-S-911   132-S-911

NO.25 .You have an S8720 Server optioned for Software Duplication. Which Ethernet port is the
Duplication Link assigned to?
A. Ethernet 1
B. Ethernet 2
C. Ethernet 3
D. Ethernet 4
Answer: A

certification Avaya   132-S-911   certification 132-S-911   certification 132-S-911   132-S-911 examen   132-S-911

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Code d'Examen: 6002.1
Nom d'Examen: Avaya (Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Exam)
Questions et réponses: 69 Q&As

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NO.1 Hunt group number 99, with group extension 4199, is administered for messaging.
Which command needs to be executed at the SAT terminal to troubleshoot hunt group 99?
A. Shoe tracelog huntgroup 4199
B. View logs real time huntgroup 99
C. Display real time logs hunt group 99
D. List trace hunt-group 4199
Answer: D

Avaya   certification 6002.1   6002.1   certification 6002.1

NO.2 A customer is planning to upgrade from CM 5X to CM 6.0 an existing 8510 server.
What is the total minimum memory requirement for this upgrade?
A. 4 GB RAM
B. 8 GB RAM
C. 12 GB RAM
D. 16 GB RAM
Answer: B

Avaya examen   certification 6002.1   certification 6002.1

NO.3 When troubleshooting a system fault, if the web interface or SAT are unavailable, which method should
be used?
A. SAL
B. TTY2
C. CLI
D. MODEM
Answer: C

Avaya examen   6002.1 examen   6002.1   certification 6002.1   6002.1

NO.4 A customer needs to set up SIP integration on Communication Manager Messaging Application
What are three pieces of information that are needed to meet this requirement? (Choose three)
A. Signaling group number
B. SIP domain
C. Transport Method
D. Extension length
E. Hunt Group number
Answer: B,C,D

Avaya   6002.1   6002.1   6002.1

NO.5 Which two series support RAID 5 configuration for CM6.0? (Choose two)
A. S8730 Server with 8 GB RAM
B. S8800 Server with 12 GB RAM
C. S8510 Server with 8 GB RAM
D. S8300D Server with 8 GB RAM
Answer: B,C

Avaya   6002.1   6002.1 examen   6002.1 examen   6002.1

NO.6 Which three statements about CM_Duplex CM 6.0 are true?
A. Software duplication is available, but hardware duplication is not available.
B. The S8510 server is not used for duplication
C. Server duplication is configured via Failover
option on CDROMs web interface
D. S8730 with DAL 2 card does not support server duplication in CM 6.0.
E. The CM duplex template supports CMM
Answer: A,B,D

Avaya   6002.1   6002.1 examen

NO.7 Which gateway command resets the Gateway back to factory default?
A. Reset
B. Restart
C. Softboot
D. Nvram init
Answer: D

Avaya   certification 6002.1   6002.1 examen

NO.8 Which three are tests that can be performed to Verify a communication manager Messaging 6.0
application is working properly? (Choose three)
A. Verify the hunt group status
B. Check the messaging port status using the display port command
C. Call the messaging Hunt Group
D. Check the messaging port status using the status port command
E. Perform message waiting indication test
Answer: A,C,E

Avaya   6002.1   6002.1

NO.9 Which screen is used while upgrading the system platform from release 6.0.0.09 to release 6.0.0.11?
A. Communication manager Web interface
B. Console domain Server Management Path management
C. Console domain Server Management Platform Upgrade
D. Console domain Virtual Machine Management
Answer: C

Avaya   6002.1 examen   6002.1

NO.10 On a media gateway G450, which slots are permitted for the MM 342?
A. V1 and V2
B. V6 and V6
C. V3 and V8
D. V5 and V7
Answer: C

certification Avaya   6002.1   6002.1 examen   certification 6002.1   6002.1 examen

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Code d'Examen: 7003.1
Nom d'Examen: Avaya (Avaya Communication Server 1000 for Avaya Aura Implementation Exam)
Questions et réponses: 65 Q&As

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NO.1 A technician is installing the Linux Base Operating System software on the CPDC server for the Avaya
Aura system and steps away while the software is loading. When the technician returns, he verifies that
the Linux base installation is complete and successfully installed.
What status can the technician verify to ensure the installation is successful?
A. There is no visible indication available.
B. The Linux server reboots and the FQDN login prompt appears.
C. The status of Linux Hardening items is displayed and the system reboots.
D. The Linux server reboots and the Linux Status Completion screen appears.
Answer: B

Avaya   certification 7003.1   7003.1   7003.1

NO.2 You are installing a new Communication Server 1000E (CS 1000E) SA release 7x system for your
customer. They have asked you to implement the corporate Directory Feature during the installation.
A. SFTP must be disabled in LD 117.
B. Valid telephony accounts must already exist in Subscriber Manager.
C. The CS 1000E Call Server must be joined to security domain.
D. Centralized authentication must be disabled.
Answer: C

certification Avaya   7003.1   7003.1   7003.1   7003.1

NO.3 A customer wants to deploy an Avaya Server (CS) 1000 Rls. 7x system in Avaya Aura solution.
They plan to have the system support 50,000 users.
Which system type will meet the customer ¯ s needs?
A. CS 1000E Co-Resident Call Server and Signaling Server
B. CS 1000E Standard Availability (SA)
C. CS 1000E High Availability (HA)
D. CS 1000E High Scalability (HS)
Answer: D

Avaya examen   7003.1 examen   certification 7003.1   certification 7003.1

NO.4 A customer with a Communication Server (CS) 1000E at Rls. 5.5 with two IPMG is upgrading the
system to CS 1000E SA release 7 x. The second media gateway includes a media Gateway Controller
card with one high density DSP daughter board.
How many voice channels does this configuration provide?
A. 32
B. 64
C. 96
D. 128
Answer: D

Avaya   7003.1   7003.1 examen   7003.1   7003.1

NO.5 A customer wants to build a new Ip node on their Communication Server (CS) 1000E system with three
Signaling Servers. This node will support virtual trunks, IP media services, TPS and personnel directories.
A technician logs into Elements manager to complete the configuration, after creating and saving the
node configuration, the transfer now option chosen, then the servers are selected, the start sync is
selected followed by restart application.
What is expected outcome from the system?
A. The node file will be transferred from Signaling Servers to the call servers, and INI files will be
transferred from the call server to the selected servers.
B. The node file will be transferred from Call Servers to the Signaling servers, and the INI files will be
transferred from the Call Servers to the selected servers.
C. The node file will be transferred from Signaling Servers to the Call Server, and the INI files will be
transferred from Call Servers to the Signaling servers.
D. The node will be transferred from Element manager to the call server, and INI files will be transferred
from Element manager to CallServer.
Answer: B

Avaya   certification 7003.1   7003.1   7003.1   7003.1   7003.1

NO.6 A customer has a Communication Server (CS) 1000E Rls. 7 x system with a System Manager as the
primary Security Server that has been designated as a Deployment Server. The application file (.nai) has
been uploaded to the deployment manager library. The customer has added an element to the security
domain and wants to deploy software applications to the element.
With respect to deployment services, which statement is false?
A. Deployment Manager has logicto prevent applications beingdeployed on unsupported hardware
platform.
B. MAS application has its own separate .nai file.
C. IM & Presence application has its own separate .nai file.
D. MAS can be deployed on the same server as Session Manager.
Answer: D

Avaya   certification 7003.1   certification 7003.1   7003.1

NO.7 A customer has deployed a Communication Server 100 Rls. 7x system at their site. The technician has
been asked to add the Call pickup feature to the 100 IP telephone in the sales department.
The customer wants to be sure active calls not lost when the changes are made.
Which Phones Configuration feature can be enabled that will ensure changes to the telephone are not
transmitted to the call server until the telephone are busy.?
A. Bulk change
B. Courtesy change
C. Group change
D. Template change
Answer: B

Avaya examen   7003.1   7003.1   7003.1   7003.1   certification 7003.1

NO.8 A technician on a Communication Server 1000E SA Rls. 7x cannot get a second media Gateway to
register with the Call Server. The call server and Media Gateway 1 sit in the same 19 inch rack while
Media Gateway 2 is in another building and connected via the computer IP network Media Gateway 2 can
ping the Call Server but cannot register. The network is suspected of having a firewall or port blocking
issue.
Which diagnostic tool will help to isolate and identify a firewall or port blocking issue between the call
server and Media Gateway 2?
A. Gryphon Tool
B. Packet Capture Tool
C. Linux PPP Tool
D. Linux Modem Configuration Tool
Answer: B

Avaya   7003.1   7003.1   7003.1

NO.9 A technician deployed a Communication Server 1000E with dual homing feature configured. Both the T
and 2T ports are connected on the media Gateway Controller (MGC) one connection is active to avoid
network loops.
Which two statements are true, if the connection to the active port on the MGC is host?
(Choose two)
A. The MGC will issue a link down error.
B. The MGC will switch to the active pert.
C. The MGC and CPPM will have no loss of service.
D. The MGC will switch to the active port after 12 seconds.
Answer: B,C

Avaya examen   7003.1   certification 7003.1   7003.1 examen   7003.1   certification 7003.1

NO.10 Refer to the exhibit.
A Communication Server 1000E Rls. 7 x customer is adding a new Human Resources department with
eight IP telephone users. The customer has asked for the telephones to be programmed with consecutive
Directory numbers (DNs) from their DID range (2000-2099).
Which numbers sequence is available to meet the customer ¯ s r equ ir e m en t s?
A. 2001-2008
B. 2010-2017
C. 2050-5057
D. 5091-2098
Answer: D

Avaya   7003.1 examen   certification 7003.1   7003.1

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Code d'Examen: 3600
Nom d'Examen: Avaya (Avaya Ethernet Routing Switch Implementation and Maintenance Exam)
Questions et réponses: 129 Q&As

3600 Démo gratuit à télécharger: http://www.pass4test.fr/3600.html

NO.1 Which feature can be used on a Split Multi Link Trunking (SMLT) with a Sod Down option?
A. Extended control packet limit (ext-CP)
B. Discard untagged frames
C. Simple Loop Prevention Protocol (SLPP)
D. Virtual Link Aggregation Protocol (VLACP)
Answer: A

Avaya   3600 examen   3600 examen   3600

NO.2 Which protocol can be used for end-to-end detection in a network as well as for point-to-point
detection?
A. LACP
B. VLACP
C. RSTP
D. MSTP
Answer: B

Avaya   certification 3600   3600

NO.3 When configuring an Ethernet Routing Switch (ERS) 8600 redundant Installation for warm standby,
which protocol is used to give the fastest recalculation of large layer 3 topology by the standby CPU, after
a Master CPU failure?
A. STP
B. Rip
C. OSPF
D. BGP
Answer: C

Avaya examen   3600   3600   certification 3600

NO.4 The trace level 9 3 command accomplish?
A. It captures BGP events at a terse level.
B. It captures packets copied to the CPU at a verbose level.
C. It shows CPU utilization.
D. It captures RCC IP events at verbose level.
Answer: B

Avaya   3600   3600   3600

NO.5 The Ethernet Routing Switch (ERS) 8600 supports the feature IP VPN-Lite that does not require the use
of an MPLS network.
Which function does the ERS 8600 as a Provider Edge (PE) perform for IP VPN-Lite.?
A. The PE uses the Virtual Routing Forwarding (VRF) instances to provide traffic separation
B. The PE provides route exchange with remote PE devices using OSPF.
C. The PE encapsulates the IP packets into the separate VPN-Lite VLANs for traffic separation
D. The PE incorporates Label Distribution Protocol across the core network to connect remote PE
devices.
Answer: A

Avaya examen   3600   3600

NO.6 Which VLAN/VLANS should be included on the Inter Switch Trunks (1ST) for a proper functioning split
Multi-Link Trunking (SMLT) configuration?
A. only VLAN 101
B. only VLAN 1 and the 1ST
C. only the VLANs that are also included on the SMLT/SLT uplinks
D. the 1ST VWN and all the vWNs that are included on all SMLT/SLT links
Answer: D

Avaya examen   3600   3600   3600   certification 3600

NO.7 An Information Technology organization needs to determine whether they should upgrade their
existing Routing Switch (ERS) 8600 switches to release 5.0. Each chassis currently has both 8648GTR
8648TX modules. One of the features that the company requires is the ability to perform port mirroring on
multiple ports per module at a time.
What should be done to meet their port mirroring requirement when upgrading to software release 5.0?
A. Replace the existing modules with 8648GTRS modules,
B. Upgrade to ERS 8600 Release 5.0 without any hardware upgrade.
C. Replace the existing 8648TX modules with ERS 8648TXE for egress mirroring.
D. Recommend other means to capturing traffic.
Answer: A

Avaya   certification 3600   3600   certification 3600

NO.8 Traceout allows a route to be traced to a network using an Ethernet Routing Switch (ERS) 8600 CLI
command. In the command output, the possible range of w
values is 1-255.
The w
value represents wait time for what?
A. Start of command execution
B. Time to live
C. Per probe
D. Completion of traceout report
Answer: C

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NO.9 When configuring a new Ethernet Routing Switch (ERS) 8600 using the default interface, the attempt
to load an ACLI configuration fails because the default interface is the CLI.
How is the ACLI interface obtained?
A. Change the interface type in the config.cfg file.
B. Change the ACLI boot flag and save the boot configuration file.
C. Exit the CLI and choose ACLI at the interface manager prompt.
D. Use the abort command and enter 'no' at the default interface prompt.
Answer: C

Avaya   3600   certification 3600   certification 3600

NO.10 When incorporating Split Multi-Link Trunk (SMLT) on a pair of Ethernet Routing Switch (ERS) 8600
switches traffic from the edge of the network is directed to either ERS 8600. The ping-snoop feature
assists in determining which path the traffic is taking.
How does the ping-snoop operation work?
Determining which path the traffic is taking. How does the ping-snoop operation work?
A. Ping-snoop looks at the IP header and directs traffic to designated link.
B. Ping-snoop looks at the MAC header and directs traffic to the designated link
C. Ping-snoop identifies traffic that matches the IP flow specified in the ping-snoop command.
D. Ping-snoop identifies traffic that matches the MAC header (source and destination) specified in the
ping-snoop command.
Answer: C

Avaya   3600   certification 3600   3600

NO.11 When multiple VLANs are used, Dynamic Host Control protocol (DHCP) relay is required to get the
DHCP information from the end user VLAN to the DHCP server.
Which statement about how to enable DHCP relay for a VLAN is true?
A. The physical VLAN IP address is used as the DHCP relay agent.
B. The IP address of the DHCP relay agent is used.
C. The IP address of the core server VLAN is used
D. The virtual VLAN IP address is used as the DHCP relay agent.
Answer: D

Avaya   3600   3600   3600

NO.12 Which set of procedures will upgrade the boot monitor on an Ethernet Routing Switch (ERS) 8600 with
a single 8692SF module?
A. Copy the new image to flash.
Activate the new image with SF module in service.
B. Copy the new image to flash.
Boot the new image.
C. Modify the boot choice for run-time image.
Boot the new image.
D. Copy the new image to flash.
Modify the boot choice for run-time image.
Boot the new image.
Answer: B

Avaya   3600 examen   certification 3600

NO.13 A technician discovers that an Ethernet Routing Switch (ERS) 8300 cat5e copper link is intermittent.
The link connects a distant workstation to 8348GTX port 6/2. The cable path is undetermined at this point
and it is suspected to traverse many patch panels.
How can the ERS 8300 Time Domain reflectometer tool be of help in this situation?
A. The Virtual Circuit Test command config ethernet 6/2 vct test can detect opens, shorts, bad
terminations.
B. The virtual circuit Repair command config ethernet 6/2 vct repair can detect the bad cable pairs and
repair the cable by moving data to the good cable pairs.
C. The Virtual Circuit Echo command config ethernet 6/2 vct echo can detect the bad cable pairs only
when connected to another ERS 8300.
D. The Virtual Circuit Detect command config ethernet 6/2 vct detect can detect how many patch panels
are used between the device and switch and provide a percentage of dropped packets.
Answer: A

Avaya examen   3600   certification 3600

NO.14 What is Enterprise Policy Manager (EPM) used for in an Enterprise network?
A. to manage traffic prioritization and network access security for business applications
B. as an alternative to EA servers
C. to distribute control of packet classification for resiliency and efficiency
D. to assign user role attributes on the RADIUS server
Answer: A

Avaya examen   3600   3600 examen

NO.15 A technician is configuring 802.1Q tagging Virtual Link Aggregation Control Protocol (VLACP) with
timeout and untagged frames to be discarded.
Which part of the network is being configured?
A. 1ST
B. the out-of-band management port
C. the edge access ports
D. the uplinks
Answer: D

Avaya   3600   3600   3600   3600

NO.16 What is a characteristic of Routed Split Multi-Link Trunking (RSMLT) configuration?
A. RSMLT is only configured on edge SMLT connections.
B. RSMLT uses priority values to distinguish between the primary and backup routers
C. RSMLT routers are implemented with Virtual Routing Forwarding (VRF)-Lite routers
D. RSMLT is always used in conjunction with routing protocols and SMLT connections.
Answer: D

Avaya   3600   3600   3600   3600 examen

NO.17 A technician is adding the Virtual link Aggregation Control Protocol (VLACP) configuration to a
Converged Campus Solution where all Ethernet Routing Switches (ERSs) are directly connected without
intermediary WAN transport devices.
What are two recommended configuration tasks? (Choose two.)
A. Configure all links to use the same timeout value.
B. For the Inter Switch Trunks (1ST) links, configure the long time-out value.
C. For the SMLT links, configure the long timeout value.
D. Configure all links to use a global reserved multicast MAC address for VLACP messages.
Answer: B,D

Avaya examen   3600   3600

NO.18 To confirm that routed Split Multi-Link Trunking (RSMLT) will work on a set of VLANs, which network
design aspect should be considered?
A. RSMLT is enabled on each SMLT VLAN on which the function is required.
B. RSMLT is enabled on the VLAN group
C. Router 1 always owns the network
D. RSMLT is enabled on all SMLT VLANs
Answer: A

certification Avaya   3600   3600   3600   3600

NO.19 One of the benefits of the Ethernet Routing switch (ERS) 8300 switch is its ability to provide
power-over-Ethernet (PoE). When implementing PoE on the ERS 8300 there are certain power supply
requirements to consider. The 8301AC produces 1140W and 1770W and the 8302AC produces 850W
and 1400W depending on the input voltage for both cases.
If there are eight 8648TX-PWR modules in a chassis, each needing 200W for Powered Devices (PI))
which power supply configuration is recommended?
A. One 8301AC power supply with 240VAC input voltage
B. Two 8302AC power supplies with 120VAC input voltage
C. Three 83CAC power supplies with 240VAC input voltage
D. Two 8301AC and one 8302Ac for redundancy with 240VAC input voltage
Answer: C

Avaya examen   certification 3600   certification 3600

NO.20 Fn Ethernet Routing Switch (ERS) 8300 configurations, which service class ensures that protocol
updates such as RIP and OSPF are able to get out of a heavily congested switch?
A. Bronze
B. Standard
C. Network Control
D. Premium Control
Answer: C

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Code d'Examen: 3304
Nom d'Examen: Avaya (Avaya Call Center Elite Implementation and Maintenance Exam )
Questions et réponses: 69 Q&As

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NO.1 A supervisor would like to have their agents automatically log out at a specific time.
Which administration form is used to configure this functionality?
A. Hunt Group Form
B. Agent LoginID Form
C. Feature-Related System-Parameters Form
D. Station Form
Answer: B

Avaya   certification 3304   3304   3304

NO.2 A call center operations manager wants agents to manually enter a code to identify the reason for being
in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters custom-options to allow this?
A. Call Work Codes
B. Authorization Codes
C. Reason Codes
D. AUX State Codes
Answer: C

Avaya examen   certification 3304   3304 examen   3304   3304 examen

NO.3 Which three statements about circular hunt groups are true? (Choose three) A. The next call to the hunt
group is offered to the next station in the members list in a round robin fashion, starting with the first
administered station.
B. The call distribution is dependent of how long stations have been idle.
C. The call distribution is independent of how long stations have been idle.
D. The next tall to the hunt group will be routed to the next agent (station) if the previous agent did not
answer the last call.
E. The next call to the hunt-group will be routed to the same agent (station) if that agent did not answer
the last call.
Answer: A,C,D

certification Avaya   certification 3304   3304

NO.4 What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center
Elite.? (Choose three.)
A. Service Level Maximize
B. Advocate
C. Hunt Group
D. Call Management System (CMS)
E. Agent Selection (EAS)
Answer: A,B,E

Avaya   3304 examen   3304   certification 3304

NO.5 While configuring the Service Observing feature, which three forms should be configured and/or
verified?
A. System Parameters
B. Class of Service
C. Feature-Related System Parameters
D. Class of restriction
E. Station
Answer: C,D,E

Avaya examen   3304 examen   certification 3304

NO.6 Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
A. It enablesrouting of calls to the agent that is most idle.
B. It dynamically matches a customer to an optimal agent.
C. It provides conditional routing of calls to agent queues.
D. It allows for dynamic reporting of call center activities in custom methods.
E. It uses advanced algorithms to efficiently route calls to agents.
Answer: B,E

Avaya examen   certification 3304   3304   certification 3304

NO.7 A supervisor wants to endure that a specified group of agents logout at a specified time during the work
week.
How can this be accomplished?
A. with After Call Work (ACW) Agent Considered Idle
B. with Forced Agent Logout Time
C. with Interruptible Aux Notification Timer (sec)
D. with Maximum Time Agent in ACW before logout (sec)
Answer: B

Avaya examen   3304 examen   3304   certification 3304

NO.8 A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or
agent staffing levels change abruptly?
A. queue priority levels
B. reserve agents
C. skill preference levels
D. percent allocation
Answer: D

Avaya examen   certification 3304   3304   certification 3304

NO.9 Which three monitor commands are available with Basic Call Management System (BCMS)? (Choose
three)
A. Monitor bcms agent
B. Monitor bcms skill
C. Monitor bcms split
D. Monitor bcms system
E. Monitor bcms vector
Answer: B,C,D

Avaya   certification 3304   3304

NO.10 What provides built-in real and historical reporting capabilities for the call center, including reports for
Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?
A. VvStats
B. Service level maximize (SLM)
C. Basic Call management System (BCMS)
D. Automated Number Identification (ANI)
Answer: C

Avaya   3304   3304   3304 examen   3304

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Le matériel de formation de l'examen de meilleur Avaya 3601

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Code d'Examen: 3601
Nom d'Examen: Avaya (Avaya Virtual Services Platform 9000 Maintenance and Troubleshooting Exam)
Questions et réponses: 70 Q&As

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NO.1 Where is the VSP 9000 log file configured?
A. Menu
B. ACLI
C. Syslog
D. Sysconfig log menu
Answer: B

Avaya   3601   certification 3601   3601

NO.2 A technician is configuring a VSP 9000 to run in High Availability (HA) Mode, and needs to set the Open
Shortest Path First (OSPF) hello timers. What is the recommended setting?
A. auto
B. variable
C. 500 milliseconds
D. greater than one second
Answer: D

Avaya examen   3601   3601 examen   3601 examen   3601

NO.3 In the event of a critical process crash on a CP module, when is CP switchover initiated.?
A. within 3 milliseconds
B. prior to core generation
C. upon receipt of a failure log
D. per the power down algorithm
Answer: C

certification Avaya   3601   3601 examen

NO.4 On a VSP 90O0, Just as VLANs am unique within the system, a Virtual Routing and Forwarding (VRF)
is unique. How many VRF instances can a VLAN be associated with?
A. one
B. one petbrouter
C. one per IP interface in the system
D. each customer VRF instance, plus the firewalland communications server VRF instant
Answer: A

Avaya   certification 3601   3601   3601   3601 examen

NO.5 Buffer wrap is a variable of the Packet Capture Tool (PCAP) enable command, and by default it is set to
true.
Which statement describes what buffer-wrap does when it is set to true?
A. Itenables external flash wrap around.
B. It wrapscaptured frames to the DRAM buffer.
C. It stops packet rapture when the buffer becomes full.
D. It allows the capture to continue when the buffer becomes full.
Answer: D

Avaya   3601   3601 examen   3601 examen

NO.6 During a VSP 9000 boot up, the following log message appears:
"Powering off card in slot 12 due to a low power condition."
Which statement describes how that card is brought back in service?
A. Add more power to the chassis.
B. Re-direct power to that card from one of the spare SFmodules.
C. Change the card's priority assignment for the power-down algorithm.
D. Configure the existing power distribution to send enough power to that card.
Answer: C

Avaya examen   3601 examen   3601   3601   3601 examen   3601 examen

NO.7 Routers can learn several routes to a given destination network through several protocols.
Which part of the VSP 9000 uses the host route?
A. Equal Cost Multi Path routing (ECMP)
B. The Routing Table Manager (RTM)
C. the hardware
D. the best destination
Answer: B

Avaya   certification 3601   3601 examen   certification 3601

NO.8 Equal Cost MultiPath (FCMP) routes apply to Open Shortest Path First (OSPF), Routing Information
Protocol (RIP), Border Gateway Protocol (BGP), Default and Static routes.
With ECMP, how many equal-cost paths can be configured to the same destination prefix?
A. two
B. up to six
C. up to four
D. up to eight
Answer: D

Avaya examen   3601 examen   3601

NO.9 To reduce the number of active neighbor adjacencies, what can a technician configure on the VSP 9000
with Open Shortest Path First (OSPF)?
A. OSPF passive interfaces
B. OSPFadjacencies limiter
C. OSPF active interfaces limiter
D. OSPFadjacencies summarization
Answer: A

certification Avaya   3601 examen   3601   3601   3601   3601

NO.10 Which multicast activity should be configured on the edge?
A. Distance Vector Multicast Routing Protocol (DVMRP)
B. Open Shortest Path First (OSPF)
C. Protocol Independent Multicast - Sparse Mode (PIM-SM)
D. Internet Group Management Protocol (IGMP) Snooping and Proxy
Answer: D

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Code d'Examen: 3000-2
Nom d'Examen: Avaya (ACSS Small and Medium Enterprise (SME) Communications)
Questions et réponses: 103 Q&As

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NO.1 Your customer has requested that you implement a plan to give their two sites
complete resiliency.
Which two will accomplish this? (Choose two.)
A. IP Office Resiliency License
B. IP Phones with backup call server
C. IP500v2 with redundant processor
D. Preferred Edition
Messaging at both locations
Answer: B,D

Avaya   3000-2   3000-2 examen

NO.2 Which two cards can give the IP500 control unit the full ability to interface to a T1/E1
ISDN trunk
without additional licenses? (Choose two.)
A. IP 500 PRI U
B. Voice Compression Module
C. ISDN U
D. PRI 24/30
E. Legacy Carrier Card
Answer: D,E

Avaya   certification 3000-2   certification 3000-2   3000-2   certification 3000-2   3000-2

NO.3 Which supported hardware is needed to protect an analog extension port that is in a
different building
than the control unit?
A. ITWLinx towerMAX DS/2
B. Analog surge protector
C. ITWLinx towerMAX SCL/8
D. IP Office Barrier Box
Answer: D

Avaya examen   3000-2 examen   3000-2 examen   certification 3000-2   3000-2

NO.4 A customer has opened up a new location in London that will have four employees.
They want to SCN
this site with the current location in New York City which has an IP500 that has been installed
for over a
year without any software revisions. The employees in London will use the New York City
location for all
outbound and inbound calls and want to be able to dial any extension at either location.
What should you recommend for this customer?
A. Install an IP500 with four digital phones in London and use short codes to dial across the
H.323 IP
trunk to connect back to New York City.
B. Install an IP500 with four IP phones in London and create a VPN connection between
London and New
York City with firewalls at both locations using double network address translations.
C. Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to
connect back to
New York City to dial out of New York City.
D. Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a
SCN to connect
back to London to dial out of London.
Answer: C

certification Avaya   3000-2   certification 3000-2

NO.5 A customer is requesting space required for an IP500 and expansion modules. IT says
that they have
12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones
are required.
The customer also has one analog trunk. In case of power failure, one analog phone has to
ring. The
VMPRO server takes 4U space on the rack.
What is the minimum space required for the IP Office?
A. 2U
B. 6U
C. 8U
D. 12U
Answer: B

Avaya   3000-2   3000-2 examen   3000-2   3000-2 examen

NO.6 A customer has opened up another location in London that will have four employees
and wants to SCN
this site with the current location in New York City which has an IP500 that has been installed
for over a
year without any software revisions.
Which two solutions do you recommend for the London location? (Choose two.)
A. Install the IP500 with the VCM 32 and the 12 port Ethernet switch on a UPS, ground the
IP500,
upgrade the IP500 to the same version as the IP500 in New York City, install four digital
phones, and
verify the correct software version on the phones.
B. Install the IP500 with VCM 32, add a digital station module on the IP500, Put the IP500
and the DS
module on a UPS, earth ground the IP500 and the digital station module, match the IP500
and DS
module with the version level with New York City and install the four digital phones.
C. Install four digital phones and create a VPN connection between London and New York
City for the
digital phones to connect back to the digital station module in New York City.
D. Install the IP500 with the VCM 32 on a UPS, a 12 port POE switch on a UPS, earth
ground the IP500,
match the IP Office version level with New York City, install four IP Phones, and verify the
correct
software version on the IP phones.
Answer: B,D

certification Avaya   certification 3000-2   3000-2

NO.7 The design for an IP Office has two locations. They will need phones, voicemail, and
meet me
conferencing ability. They will have a PRI at the main office and the remote office will also
use it for
inbound and outbound calls. The main site has forty users and one fax machine. The remote
site has
fifteen users and one fax machine.
Which cards and modules are required in the IP Office at the main site to support all digital
phones?
A. IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal
PRI Trunk
Card, one DS30 Module
B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal
PRI Trunk
Card, one DS30 Module
C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32,
Universal PRI
Trunk Card, one DS30 Module
D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32,
Universal PRI
Trunk Card, one DS30 Module
Answer: D

Avaya   3000-2 examen   3000-2

NO.8 A client requests VoiceMail Pro with UMS to be installed. During the installation
process the option for
UMS does not appear.
What is the cause?
A. The UMS service is installed automatically.
B. The UMS licenses have not been loaded.
C. The server platform does not meet the requirements.
D. The Windows account does not have permission.
Answer: C

Avaya   3000-2   3000-2 examen   3000-2 examen   certification 3000-2

NO.9 Which two are power options for IP telephones on the IP Office? (Choose two.)
A. Class "B" 24 Volt power supply
B. 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery
Backup
C. Class "A" 24 volt power supply
D. Power over Ethernet switch conforming to 802.3af standards
Answer: B,D

certification Avaya   3000-2   3000-2   3000-2   certification 3000-2

NO.10 Which two licenses are required to support an Interactive Voice Response (IVR) and
Text To Speech
(TTS) enabled auto attendant? (Choose two.)
A. IP Office Essential System license
B. IP Office Preferred System license
C. IP Office Advanced System license
D. VMPro TTS (Generic)
E. Database license
Answer: B,C

Avaya examen   certification 3000-2   3000-2 examen

NO.11 You need to implement the new tourist information center (TIC) in Milan. The
requirement is to have an
Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and
finally option 3)
for 10 different information groups such as City Guides, "points of view", Hotels with available
room, etc.
An additional requirement is to have the voicemail to email option for all people working at
the TIC of
Milan.
Which IP Office version will meet these requirements for the least cost?
A. IP Office Preferred Edition
B. IP Office Preferred Edition and IP Office Advanced Edition
C. IP Office Essential Edition
D. IP Office Advanced Edition
E. IP Office Basic Edition
Answer: C

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NO.12 In Windows Services, which tab would you use to allow the VoiceMail Pro service to
run as a specific
user?
A. General
B. Advanced
C. Log On
D. Dependencies
E. User
Answer: C

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NO.13 A customer is running SIP phones that are locked down to G.729a.
What is the bandwidth used for the speech of ten simultaneous calls?
A. 63 Kbps
B. 80 Kbps
C. 560 Kbps
D. 640 Kbps
Answer: B

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NO.14 Call routing in a multi site SCN solution needs careful planning to prevent which three.?
(Choose three.)
A. VCM resources are not over subscribed.
B. VMPro ports are not over subscribed.
C. Trunk ports are not over subscribed.
D. ACD routes are not compromised.
E. Calls are not tromboned.
Answer: A,B,C

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NO.15 Which three requirements are collected during the Infrastructure Data Gathering
phase? (Choose
three.)
A. Productivity Requirements
B. Physical Layer: Existing Telecom Infrastructure
C. Above Physical Layer: Existing Data Network
D. Line of Business application integration needs
E. Current PBX/Key System Features and Dial Plan
Answer: B,C,E

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